The International Contact Center Benchmarking Consortium (ICCBC) is an association for contact center professionals to gather and compare performance measures and operating practices to identify process best practices for contact centers.
International Contact Center Benchmarking Consortium (ICCBC) is an association of contact center professionals to compare operating performance and identify the best business practices for contact centers.
The Benchmarking Network, Inc. is an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 165 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data to identify best practices including:
Outsourcing Your Benchmarking
The key reasons that organizations outsource internal services include:
Outsourcing Benchmarking makes sense. Our clients have continually used our services to manage projects and facilitate the findings. We network over 5,000 process owners involved in Benchmarking and maintain relationships with key organizations that provide linkage to additional contacts. This allows us to forge out a custom group of Benchmark companies to meet very specific client needs.