Benchmarking: International Contact Center
International Contact Center Benchmarking Consortium
The International Contact Center Benchmarking Consortium (ICCBC) is an association for contact center professionals to gather and compare performance measures and operating practices to identify process best practices.
International Contact Center Benchmarking Consortium (ICCBC) is an association of contact center professionals to compare operating performance and identify the best business practices.
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TBN Mission
The Benchmarking Network, Inc. is an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 165 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data to identify best practices including:
- Leading individual and groups of organizations in face to face benchmarking efforts;
- Creating Benchmarking databases to support benchmarking efforts;
- Forming associations to share benchmarking information; and
- Conducting sessions and writing books and papers on benchmarking topics.