Benchmarking: International Contact Center

International Contact Center Benchmarking Consortium

The International Contact Center Benchmarking Consortium (ICCBC) is an association for contact center professionals to gather and compare performance measures and operating practices to identify process best practices for contact centers.

International Contact Center Benchmarking Consortium (ICCBC) is an association of contact center professionals to compare operating performance and identify the best business practices for contact centers.

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